Y Thérapies Manuelles

Privacy Policy

Last updated: 27 June 2026  ·  Version 1.0

Your privacy matters to us. This policy explains what personal data we collect when you book or receive massage therapy services from us, why we collect it, how long we keep it, and what rights you have under Swiss and EU data protection law (revDPA / GDPR).

1. What data we collect

We collect and process the following categories of personal data:

• Contact details — your name, email address, and phone number
• Appointment information — dates, times, and type of treatment booked
• Health information — relevant medical history, physical conditions, contraindications, or preferences you share with us before or during a session (this is special category data under the GDPR)

We do not collect payment card details directly — payments are processed by our booking platform (Sitmore) or a third-party payment provider under their own privacy policy.

2. Why we process your data

• To fulfil your booking and deliver services (legal basis: performance of a contract)
• To send appointment reminders and follow-up messages (legal basis: legitimate interest / consent)
• To keep a record of your health information so treatments are safe and tailored to your needs (legal basis: explicit consent, which you may withdraw at any time)
• To comply with legal obligations such as accounting and tax record-keeping (legal basis: legal obligation)

3. How long we keep your data

• Appointment and contact records — 3 years after your last appointment
• Health records — 10 years after your last appointment, in line with Swiss health data retention guidelines
• Accounting records — 10 years, as required by Swiss law

After these periods, your data is securely deleted or anonymised.

4. Who we share your data with

We do not sell your personal data. We share it only with:

• Sitmore (our online booking platform) — solely to manage appointment scheduling
• Cloud storage / email providers — only where necessary, with adequate data protection guarantees
• Authorities — only if required by law

5. Data transfers outside Switzerland / the EU

If any service providers process data outside Switzerland or the EEA, we ensure appropriate safeguards (such as EU Standard Contractual Clauses) are in place before any transfer.

6. Your rights

Under the GDPR and the Swiss revDPA, you have the right to access, rectify, erase, restrict, port, or object to your data, and to withdraw consent at any time. Contact us at y.manual.therapy@gmail.com — we respond within 30 days.

You may also complain to the FDPIC at www.edoeb.admin.ch.

7. Cookies

This page uses no cookies. Our booking platform (Sitmore) may use cookies — please refer to their own privacy policy.

8. Security

We apply appropriate technical and organisational measures to protect your data. Health information is accessible only to the treating therapist.

9. Changes

We may update this policy from time to time. The updated version will be posted here with a new date. For significant changes, we will notify you by email.

10. Contact